Problem with playing video clips in FM 12 document viewed in Adobe Reader 11

[Mike Wickham]

Are all of these versions of Adobe Reader on the same computer? If so, 
Adobe recommends against that, as they tend to stomp all over each 
other, breaking things. The same thing can happen if you have Reader 
installed on the same computer as Acrobat. If you have Acrobat, you 
should not install Reader or the PDF Creation Add-on that comes with 
FrameMaker on that same computer.

Mike Wickham

On 11/14/2014 6:17 AM, tom.beiswenger at emhartglass.com wrote:
> I have inserted several short video clips into a small manual created 
> with FrameMaker 12 (all clips are mp4 format). Book file is saved as a 
> PDF. When I open the PDF in Acrobat 9 or Adobe Reader 11 and click on 
> the icon for any of the videos, I see only a black box. When I open 
> the same PDF in Reader 10, the clips all play just fine. Any ideas? 
> This document needs to be distributed widely and won't work if it 
> can't be viewed in the current version of Reader.
>
>
>
> Tom Beiswenger
> Project Manager, Manager Technical Documentation
>
> Emhart Glass Inc
> 1140 Sullivan St . Elmira, NY 14901 . USA
> Telephone +1 607 735 4279 . Mobile +1 607 769 4779
> Fax +1 607 734 1245
> tom.beiswenger at emhartglass.com
> www.bucheremhartglass.com
> www.bucherindustries.com
>
>
>
>
> _______________________________________________
>
>
> You are currently subscribed to framers as info at mikewickham.com.
>
> Send list messages to framers at lists.frameusers.com.
>
> To unsubscribe send a blank email to
> framers-unsubscribe at lists.frameusers.com
> or visit http://lists.frameusers.com/mailman/options/framers/info%40mikewickham.com
>
> Send administrative questions to listadmin at frameusers.com. Visit
> http://www.frameusers.com/ for more resources and info.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20141114/687ca755/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/jpeg
Size: 6590 bytes
Desc: not available
URL: <http://lists.frameusers.com/pipermail/framers-frameusers.com/attachments/20141114/687ca755/attachment.jpeg>