Frame 9 Crashing - Can't Create PDFs

[Tammy Van Boening]

Allison,

 

For distilling options, for the Adobe PDF printer (Printer Properties >
Advanced > Printing Defaults > Adobe PDF settings), so you have Rely on
system fonts only; do not use document fonts unchecked? You must also make
sure that this option is not selected for Printing Preferences > Adobe PDF
settings.

 

This was a PITA with Acrobat 9 and frequently would get mucked up/reset -
especially if you had computer issues like you mentioned.

 

I can send you screenshots of where to set this if these instructions aren't
clear.

 

HTH,

 

TVB

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Craig, Alison
Sent: Tuesday, October 21, 2014 7:29 PM
To: framers at lists.frameusers.com
Subject: Frame 9 Crashing - Can't Create PDFs
Importance: High

 

FM 9 Version: 9.0p255

Unstructured

OS: Windows 7, 64 bit

 

I have no idea what's going on, but I'm on deadline for release (naturally)
and Frame 9 has suddenly become very unstable during PDF creation.

 

I generally create PDFs with Print Book and distilling to PDF. But I'm
getting crash after crash with this method as well as with Save as PDF.
There was a point where I could at least print one file at a time to PDF (by
either method), but this is no longer true.

 

When I have actually managed to get the postscript file to completion, I get
the following error when I distill. It means nothing to me. Does anyone
recognize it?

 

%%[ ProductName: Distiller ]%%

%%[ Error: typecheck; OffendingCommand: xshow ]%%

 

Stack:

-dict-

/d

 

 

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

 

 

 

I've tried a MIF wash, but it didn't help.

 

I went back to a September 12 copy of the Book (using Visual Source Safe
files) that I know worked just fine because I built 4 Review copies from
them. But they crash as well.

 

The only thing I can think of is that when I had computer problems last
week, something got corrupted - to the point where I should reinstall Frame
9 and Acrobat (IT is coming in the morning to check out my computer's
stability).

 

If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat,
first or last? I have a vague recollection of a preferred order so Distiller
works correctly

 

Alison

 

 

Alison Craig | Technical Documentation Lead 

Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 |
<http://www.analogicultrasound.com> analogicultrasound.com 

T 604-279-8550 ext 127 | F 604-279-8559 

 

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