Frame 9 Crashing - Can't Create PDFs

[Craig, Alison]

Craig:

I'm actually getting both now. Originally, I just got the Distiller fault - and for the few individual test files I've been able to successfully Print to Book, I still get it during the distilling process.

However, now I'm getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold.

The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn't nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed - so it now seems to be universal. Yesterdays' success must have been a fluke.)

I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on, so that isn't the problem.

I also always have the Rely on System fonts option deselected - I've checked in both places it can be set and it's fine.

I guess it's time to uninstall/reinstall (after the IT tech vets my system).

Do you know where I deselect the Frame option that essentially tells Adobe I'm uninstalling, so I can reinstall without any issues?

Alison


Alison Craig | Technical Documentation Lead
Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com>
T 604-279-8550 ext 127 | F 604-279-8559

From: Craig Ede [mailto:craigede at hotmail.com]
Sent: Tuesday, October 21, 2014 6:51 PM
To: Craig, Alison
Subject: RE: Frame 9 Crashing - Can't Create PDFs

Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later.

When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you cite.) If it is crashing, then I go with the reinstall.

For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning off the tagged PDF printing option.

Craig

From: framers-bounces at lists.frameusers.com<mailto:framers-bounces at lists.frameusers.com> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Craig, Alison
Sent: Tuesday, October 21, 2014 8:29 PM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Frame 9 Crashing - Can't Create PDFs
Importance: High

FM 9 Version: 9.0p255
Unstructured
OS: Windows 7, 64 bit

I have no idea what's going on, but I'm on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation.

I generally create PDFs with Print Book and distilling to PDF. But I'm getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true.

When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it?

%%[ ProductName: Distiller ]%%
%%[ Error: typecheck; OffendingCommand: xshow ]%%

Stack:
-dict-
/d


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%



I've tried a MIF wash, but it didn't help.

I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well.

The only thing I can think of is that when I had computer problems last week, something got corrupted - to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer's stability).

If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly

Alison


Alison Craig | Technical Documentation Lead
Ultrasonix | 130-4311 Viking Way | Richmond, BC  V6V 2K9 | analogicultrasound.com<http://www.analogicultrasound.com>
T 604-279-8550 ext 127 | F 604-279-8559

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