Frame 9 Crashing - Can't Create PDFs

[Craig, Alison]

Wim:

There is no console.txt file on my system, but there are lots of FrameLog… text files from the last couple of days.

The Internal Error number sequences repeat over and over but there are 4 different versions (attached) out of 27 files. Does anyone know if a list exists that explains what the codes mean?

I took the files home last night and ran 4 tests. 3 completed successfully, but I had one distiller failure. However, I was able to successfully build that PDF using Save as PDF. So it seems like it might be my files.

The failure came after I changed the Conditional settings and ran the book, so I have to wonder if there is Condition issue somewhere. The only Frame crashes I ever get occur when I open the Condition pod (or tab, or whatever it’s called). They don’t happen all the time, but I believe this is a known issue with Frame 9. (we’re supposed to be moving to Frame 12 soon…).

I think I may dump a few files from the book and try building that way. See if I get the same complaint.

I may also resort to reinstalling. Sigh!

Alison


From: Wim Hooghwinkel - idtp [mailto:wim at idtp.eu]
Sent: Thursday, October 23, 2014 1:00 AM
To: Craig, Alison
Cc: framers at lists.frameusers.com
Subject: Re: Frame 9 Crashing - Can't Create PDFs

Does the FrameMaker log file (console.txt) give any messages?


Vriendelijke groet / Kind regards,

Wim Hooghwinkel

November 11-13 TcWorld 2014<http://conferences.tekom.de/tcworld14/>
Closing the loop with FontoXML<http://www.fontoxml.com>
DITA content management with DITAToo<http://www.ditatoo.com>

tel. +31652036811
Skype wimhooghwinkel
Twitter @idtp @ien2013
info at idtp.eu<mailto:info at idtp.eu>
www.idtp.eu<http://www.idtp.eu>

Op 22 okt. 2014, om 22:52 heeft Craig, Alison <Alison.Craig at ultrasonix.com<mailto:Alison.Craig at ultrasonix.com>> het volgende geschreven:

Actually, now that I look more closely at the log file contents, it says:

Stack:
-dict-
/d


Any chance that -dict- could refer to a problem with the dictionary file? Although why, or if, this would cause a problem, I don’t know.

Alison

From: Craig, Alison
Sent: Wednesday, October 22, 2014 1:50 PM
To: 'Wim Hooghwinkel - idtp'
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: RE: Frame 9 Crashing - Can't Create PDFs

Wim:

The log file just states the following. And as the program seems to crash on Chapter 1 or 2, I don’t think it’s an image as I haven’t made any image changes in those chapters since I successfully created Review copies of the Book back in September.

Alison



%%[ ProductName: Distiller ]%%
%%[ Error: typecheck; OffendingCommand: xshow ]%%

Stack:
-dict-
/d


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%


From: Wim Hooghwinkel - idtp [mailto:wim at idtp.eu]
Sent: Wednesday, October 22, 2014 12:13 PM
To: Craig, Alison
Cc: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Re: Frame 9 Crashing - Can't Create PDFs

Hi Alison,

this often relates to either a font issue or an image (or both). Can you check in the logfile what is just before the error message? Does the FM console give any messages (missing fonts…)?


Vriendelijke groet / Kind regards,

Wim Hooghwinkel

November 11-13 TcWorld 2014<http://conferences.tekom.de/tcworld14/>
Closing the loop with FontoXML<http://www.fontoxml.com/>
DITA content management with DITAToo<http://www.ditatoo.com/>

tel. +31652036811
Skype wimhooghwinkel
Twitter @idtp @ien2013
info at idtp.eu<mailto:info at idtp.eu>
www.idtp.eu<http://www.idtp.eu/>

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