Subject: OT: OMG . . . Wonderful customer service from Adobe

[Davis, David]

I have basically found those "chat" things for "customer service" to be excruciating from pretty much ANY company that I try.
The fact that they are physically just so *slow* is bad enough (perhaps taking tranquilisers before logging slow your mind to the pace better),
but usually the poor people typing on the other end are forced to "stick to a script" and when you try to engage them outside of that,
it all goes pear-shaped... it's like arguing with a HAL9000 system, really it is.

David

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