FrameMaker: mysterious font substitution in PDF

[Stuart Rogers]

On 2014-Oct-24 11:13 AM, Alan Houser wrote:
> Colleagues,
>
> A client is seeing the following problem:
>
> - FrameMaker 12, fully patched, Windows 7, full Acrobat.
>
> - Document uses Helvetica font. Font pane shows all document fonts are 
> available and in use (i.e., FrameMaker is not substituting any fonts).
>
> - File>Save as PDF -- FrameMaker document reflows on-screen, with 
> Helvetica replaced by Times New Roman. Generated PDF uses Times New 
> Roman instead of Helvetica. (FrameMaker screen display refreshes and 
> reverts back to Helvetica).
>
> I'm baffled. I have yet to investigate:
> - Missing "legal to embed" flag in client's Helvetica font?
> - Corrupted Acrobat Distiller settings?
>
> I would be grateful for any other ideas.
>
> -Alan
>
In your distiller job options, make sure to select If Embedding Fails, 
Cancel Job. Then at least you will know if that's the problem. (And it 
should be your default setting anyway, to ensure an embed failure 
doesn't get past you.)

Are you sure the client actually has Helvetica on their system, and that 
Adobe PDF is their default printer (at least when using FM -- see 
Sundorne Setprint plugin)? It's possible their hardware printer is 
reporting the presence of Helvetica to the operating system, so that it 
appears to be present, but a printer-resident font can't be embedded in PDF.

HTH,

-- 
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada  M1W 3K5
+1 (416) 491-7340 x 325

http://www.phoenix-geophysics.com

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