Setup has detected . . .

Sat Jan 3 10:21:01 PST 2015

A SWAG:

After you de-install the applications, please run CCleaner (free version is at www.piriform.com<http://www.piriform.com>) and see if this helps remove any issues in the Windows registry that are causing the problem you are experiencing.

During registry cleaning (second tab in the app), please uncheck the “Unused File Extensions” option though – my experience is that this causes me difficulties.

Z

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Ken Poshedly
Sent: Friday, January 02, 2015 8:41 PM
To: Fred Ridder
Cc: framers at lists.frameusers.com
Subject: Re: Setup has detected . . .

Nope (to your first paragraph questions).

Sent from my iPhone

On Jan 2, 2015, at 11:32 PM, Fred Ridder <docudoc at hotmail.com<mailto:docudoc at hotmail.com>> wrote:
Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation.

And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date.

-Fred Ridder
________________________________
Date: Fri, 2 Jan 2015 19:38:58 -0800
From: poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>
Subject: Re: Setup has detected . . .
To: tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>
CC: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Hey Tom,

At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup.

And remember, after clicking "OK" on the ("Setup has detected ...") popup window, the main Acrobat setup window returns to present only a "Finish" button and when you click on it, the whole thing closes.

No choices are presented at any time as to whether you want to install this or that.

And I'm well-aware of what you said about FM pdf printing so that's not an issue.

Thanks for the reply and let me know of any other ideas.

-- Ken in Atlanta

On Friday, January 2, 2015 10:27 PM, "tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>" <tom.beiswenger at emhartglass.com<mailto:tom.beiswenger at emhartglass.com>> wrote:

Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next.

Tom Beiswenger
Manager, technical & training documentation
Bucher Emhart Glass

Sent from my iPhone

On Jan 2, 2015, at 10:08 PM, Ken Poshedly <poshedly at bellsouth.net<mailto:poshedly at bellsouth.net>> wrote:
I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion.

The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files.

Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive.

I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it.

Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine.

But Acrobat 9 Pro will not install. Instead, right after the opening ("splash"?) screen, a popup appears with the message, "Setup has detected that you already have a more functional product installed. Setup will now terminate" and the "OK" button.

I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file.

So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how?

I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install.

Cripe. What a way to start the new year.

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