Frame 11 license becomes trial license

[Writer]

Michael:
When you say "ePub", do you mean WebWorks ePublisher or something else?
If you mean WebWorks ePublisher, the suggestion in this article might help until you get your license sorted out (the article is a bit old, so not sure): http://www.webworks.com/Support/ePublisher/Legacy_Docs/Tech_Notes/Adobe_FrameMaker/EX_ePub9_Frame_Evaluation_Version_Error.shtml
Nadine
      From: Jeff Coatsworth <Jeff.Coatsworth at jonasclub.com>
 To: "framers at lists.frameusers.com" <framers at lists.frameusers.com> 
 Sent: Friday, May 8, 2015 9:15 AM
 Subject: RE: Frame 11 license becomes trial license
   
#yiv5555467986 #yiv5555467986 -- _filtered #yiv5555467986 {font-family:Calibri;panose-1:2 15 5 2 2 2 4 3 2 4;} _filtered #yiv5555467986 {font-family:Tahoma;panose-1:2 11 6 4 3 5 4 4 2 4;}#yiv5555467986 #yiv5555467986 p.yiv5555467986MsoNormal, #yiv5555467986 li.yiv5555467986MsoNormal, #yiv5555467986 div.yiv5555467986MsoNormal {margin:0cm;margin-bottom:.0001pt;font-size:12.0pt;}#yiv5555467986 a:link, #yiv5555467986 span.yiv5555467986MsoHyperlink {color:blue;text-decoration:underline;}#yiv5555467986 a:visited, #yiv5555467986 span.yiv5555467986MsoHyperlinkFollowed {color:purple;text-decoration:underline;}#yiv5555467986 span.yiv5555467986EmailStyle17 {color:#1F497D;}#yiv5555467986 .yiv5555467986MsoChpDefault {} _filtered #yiv5555467986 {margin:72.0pt 72.0pt 72.0pt 72.0pt;}#yiv5555467986 div.yiv5555467986WordSection1 {}#yiv5555467986 Were you on a subscription basis? Do you have a valid serial number at hand to enter?    

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com]On Behalf Of michael.schwartz at teradyne.com
Sent: May-08-15 9:05 AM
To: framers at lists.frameusers.com
Subject: Frame 11 license becomes trial license    My Frame 11 license has stopped working.  This hasn't happened to any of my colleagues.  One day, I was using ePub and Frame to generate .chm output.  The next morning, when I tried to do the same, Frame popped up a screen telling me to request a trial license.  This caused an ePub error because it couldn't start Frame.  When I tried starting Frame independently, I got the same thing.  I had an immediate deadline to deal with, so I set up a trial licence of Frame, hoping that ePub could use it.  It couldn't.

For various reasons, I don't have the information I need to access Adobe support.  I'm hoping I can do that on Monday.  But, in the mean time, has anyone had this experience?  Any idea why it's happening?  Any way to keep it from happening? 

Thanks, Michael 
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