Frame 11 license becomes trial license

[Jeff Coatsworth]

Were you on a subscription basis? Do you have a valid serial number at hand to enter?

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of michael.schwartz at teradyne.com
Sent: May-08-15 9:05 AM
To: framers at lists.frameusers.com
Subject: Frame 11 license becomes trial license

My Frame 11 license has stopped working.  This hasn't happened to any of my colleagues.  One day, I was using ePub and Frame to generate .chm output.  The next morning, when I tried to do the same, Frame popped up a screen telling me to request a trial license.  This caused an ePub error because it couldn't start Frame.  When I tried starting Frame independently, I got the same thing.  I had an immediate deadline to deal with, so I set up a trial licence of Frame, hoping that ePub could use it.  It couldn't.

For various reasons, I don't have the information I need to access Adobe support.  I'm hoping I can do that on Monday.  But, in the mean time, has anyone had this experience?  Any idea why it's happening?  Any way to keep it from happening?

Thanks, Michael
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