[Framers] crash saving to XML - resolved, sort of

[Bernard Aschwanden (Publishing Smarter)]

I've been using the most current patches of most/all of the software without that issue, but... Maybe some of the path names (do you link to other files, import images by reference, conref things) may be a part of the cause?

Odd issue, quirky workaround, but glad you got your content back!

Bernard



-----Original Message-----
From: Framers [mailto:framers-bounces+bernard=publishingsmarter.com at lists.frameusers.com] On Behalf Of Fred Wersan
Sent: Wednesday, November 16, 2016 10:50 AM
To: framers at lists.frameusers.com
Subject: SPAM -> [Framers] crash saving to XML - resolved, sort of

Last week I asked about a crash when I try to save to XML (Frame 2015, structured). After trying everything I could think of, I called Adobe support. After about an hour or so, the resolution was that if I copied the problem files to my desktop, I could save them to XML without crashing.

This was kind of weird. They had to actually be on the desktop, not even a subdirectory under it. It was tedious and annoying to work with the files, but I was able to save to XML and get on with the rest of my work.

So, I am passing this along as another strategy for dealing with crashes and corrupted files.

I am still suspicious that some of the recent patches caused the problem, since I installed them since my last successful save events. I tried to install Frame on a different computer so I could try it out without these patches, but naturally, it wouldn't install.

Fred
-- 

*Fred Wersan* | Principal Technical Writer *VT MÄK* | 150 Cambridge Park Drive, Third Floor, Cambridge, MA 02140
T: +1.857.209.3469 | F: +1.617.876.0032
fwersan at mak.com | www.mak.com
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