[Framers] Suddenly not working FM functionality?

[Robert Lauriston]

Same version of Windows on both machines?

On Fri, Apr 28, 2017 at 3:16 PM, tammyvb <tammyvb at spectrumwritingllc.com> wrote:
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> I ran crap cleaner in rebooted no luck still in fm10 I also installed FM 12 just to see if there would be an issue with it and the same thing as FM12. An image will not open when I double--click it. I can't imagine what's going on in this new system to start causing these problems all of a sudden but I'm at my wit's end.
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> Sent from my Verizon 4G LTE smartphonePardon the typos!
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> -------- Original message --------
> From: tammyvb <tammyvb at spectrumwritingllc.com>
> Date: 4/28/17  4:02 PM  (GMT-07:00)
> To: "An email list for people using Adobe FrameMaker software." <framers at lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality?
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> I know crap cleaner I trust that tool thanks Matt I'll give it a shot
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> Sent from my Verizon 4G LTE smartphonePardon the typos!
>
> -------- Original message --------
> From: "techcommtools.com" <matt at techcommtools.com>
> Date: 4/28/17  3:55 PM  (GMT-07:00)
> To: "An email list for people using Adobe FrameMaker software." <framers at lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> I don’t recall if Fm10 had the Edit with… option, so that might not even be an option, but if you’re comfortable with using a registry cleaner, it will likely clean up the issue. I wouldn’t expect the uninstall/reinstall would be necessary.
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> Since I have both Photoshop and RoboScreenCapture on my machine, I don’t use SnagIt, so I can’t offer much help there.
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> I use http://www.piriform.com/ccleaner occasionally when I have reg or temp file issues.
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> -Matt
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> Matt R. Sullivan
> Tech Comm Tools
>
> online courses <http://www.techcommtools.com/upcoming-courses/>  |  you can book me <https://mattrsullivan.youcanbook.me/>
>
>> On Apr 28, 2017, at 2:39 PM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
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>> Hi Matt,
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>> When I right-click to use the Edit option, no, I do not have the option to Edit w/ SnagIt. Should I uninstall SnagIt, clean the registry w/ Revo and try again? Or what program would you suggest?
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>> Thank you!