[Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

[Tammy Van Boening]

Yes, it is. And I let them know that I sincerely appreciated the understanding and the effort. I have some clients still on 10 and 12, so I need to be able to share files easily w/ them. Just upgrading across the board is not an option.

Now, if I could just figure out how to send them a big batch of my homemade chocolate chip cookies when this is said and done!

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-----Original Message-----
From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.com at lists.frameusers.com] On Behalf Of techcommtools.com
Sent: Saturday, April 29, 2017 10:53 AM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 issue so deeply!

-Matt

Matt R. Sullivan
Tech Comm Tools

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> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening <tammyvb at spectrumwritingllc.com> wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never 
> before install of FM12 and the same issue - double-clicking any 
> graphic in FM10 or FM12 yields nothing. However, all other programs on 
> Windows 7 Ultimate work just as expected - absolutely no issues and I 
> can double-click any graphic that is NOT in an FM file and it opens 
> just fine in any program that I select as my default graphics editor. 
> But, once the same graphic is imported into an FM doc., 
> double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this 
> issue is that my new system is Windows 7 Ultimate and the others are 
> Windows7 Professional. Yes, they are the same underlying base code, 
> but obviously, there is something that is different enough to cause 
> this problem and the tech support guy (didn't catch his name fully) 
> was wonderful and tested thoroughly and agreed that it was something 
> w/ FM. (And yes, a registry check indicated absolutely NO problems w/ 
> the registry either)
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was quoted and they have assured me that they will be testing this and trying to find a cause and a resolution and they will get back to me  by Tuesday, so thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)

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