[Framers] Save As PDF doesn't work first time

Jeff Coatsworth Jeff.Coatsworth at jonasclub.com
Mon Aug 27 05:50:56 PDT 2018 

Tom, make sure that your Win10 version is fully patched up - you may be suffering from the build 1803 issue that messed up PDF creation. The patch released July 24 seems to have fixed it.

-----Original Message-----
From: Framers <framers-bounces+jeff.coatsworth=jonasclub.com at lists.frameusers.com> On Behalf Of Tom Beiswenger
Sent: Thursday, August 23, 2018 12:16 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] Save As PDF doesn't work first time

Art,

I am checking the Generate PDF Data checkbox. As for FM17, there have been lots of complaints about it on this forum about that version. Rick Quatro suggested that I wait for FM19, which is supposed to resolve the problems of previous versions and be a fully 64-bit app. Now that FM19 is out, I may wait a little before upgrading to give Adobe time to work out initial issues that always seem to occur with the birth of a new edition. That, and I will need to convince our IT staff that spending a grand on a new revision is worth it. My colleague in another division moved from FrameMaker to AuthorIT a few years ago. He loves it, because he has lots of reusable chunks of text, which I don't have. And I have many more manuals for which I am responsible than he does.

And, even more important to me, at least, is that FM is pretty universal and this forum is an incredibly good place to get help from real experts.

Keeping my fingers crossed that I don't get forced to move from FM to AIT.



Tom Beiswenger
Project Manager, Manager IB Technical Documentation

Emhart Glass Inc. 
74 Kahler Road North ? Horseheads NY 14845 ? USA Telephone 1 607 735 2551 ? Mobile +1 607 769 4779 Fax +1 607 735 2601 tom.beiswenger at emhartglass.com www.bucheremhartglass.com www.bucherindustries.com Privacy Policy: www.bucheremhartglass.com/privacy



From:   Art Campbell <art.campbell at gmail.com>
To:     Framers List <framers at lists.frameusers.com>
Date:   08/23/2018 10:46 AM
Subject:        Re: [Framers] Save As PDF doesn't work first time
Sent by:        "Framers" 
<framers-bounces+tom.beiswenger=emhartglass.com at lists.frameusers.com>



You're checking the Generate PDF Data checkbox when you Print to the Acrobat printer?

And you may want to point out to the IT staff that FM12 wasn't designed for W10. Definitely consider an upgrade -- you're going to be three revs behind the curve shortly. Antique software...

Art Campbell
          art.campbell at gmail.com
  "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson
                                                      No disclaimers apply.
                                                               DoD 358



On Thu, Aug 23, 2018 at 10:34 AM Tom Beiswenger < https://urldefense.proofpoint.com/v2/url?u=http-3A__tom.beiswenger-40emhartglass.com&d=DwICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zzmJd9V-AOY-pLCA-v8cPy_mRSvZCZwNZBdUabWmOfQ&m=BjCbjV_tCZF6jbE-oll0zV1yOmujRkf5HXZtN2ZShTQ&s=xlEOsxqqnyPVH9Wt-bDpSRQHU1a-KVbgL555GicCknM&e=
> wrote:

> That, unfortunately, does not work. Although all of the hyperlinks 
> work using that method, the videos embedded in the PDF (which are 
> inserted by reference in the original FM 12 doc) will not play. Save 
> as PDF is the
only
> method that I've found that gives the PDF all of the functionality 
> that I've built into the book. The behavior I referenced originally 
> just
started
> when our IT grout upgraded me to a new Dell notebook running Win 10.
>
>
> -----"Framers" <framers-bounces+tom.beiswenger= 
> emhartglass.com at lists.frameusers.com> wrote: -----
> To: Frame Users <framers at lists.frameusers.com>
> From: Lin Sims
> Sent by: "Framers"
> Date: 08/23/2018 09:54AM
> Subject: Re: [Framers] Save As PDF doesn't work first time
>
> On the Frame menu, click File > Print Setup and choose Adobe PDF from
the
> list of installed printers, or you can select it as the printer when
using
> File > Print.
>
> Save as PDF has been pretty much fixed in the last couple of Frame 
> versions, but IIRC (memory fuzzy), 12 was the last version where it
still
> had some issues.
>
> On Thu, Aug 23, 2018 at 9:47 AM Tom Beiswenger <
> 
https://urldefense.proofpoint.com/v2/url?u=http-3A__tom.beiswenger-40emhartglass.com&d=DwICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zzmJd9V-AOY-pLCA-v8cPy_mRSvZCZwNZBdUabWmOfQ&m=nQZme4IXtgDCEclA786gmFoWxw_MtCHYfSMOo674Sp0&s=_3-WmvhxmmYIPY9_Ku0rY80RX7wlhreXvxWpkaHM9XY&e=
>
> wrote:
>
> > What is the Acrobat logical printer? Our documents often have video 
> > tutorials in them. The only way that I've been able to make them 
> > work
is
> to
> > us the Save as PDF command.
> >
> > -----"Framers" <framers-bounces+tom.beiswenger= 
> > emhartglass.com at lists.frameusers.com> wrote: -----
> > To: Framers List <framers at lists.frameusers.com>
> > From: Art Campbell
> > Sent by: "Framers"
> > Date: 08/23/2018 09:44AM
> > Subject: Re: [Framers] Save As PDF doesn't work first time
> >
> > Historically, SaveAs PDF has been problematic.
> > Printing to the Acrobat logical printer has been more stable and 
> > predictable.
> >
> > Art Campbell
> >           art.campbell at gmail.com
> >   "... In my opinion, there's nothing in this world beats a '52
Vincent
> and
> > a redheaded girl." -- Richard Thompson
> >                                                       No disclaimers
> apply.
> >                                                                DoD 
> > 358
> >
> >
> >
> > On Thu, Aug 23, 2018 at 9:34 AM Tom Beiswenger <
> >
> 
https://urldefense.proofpoint.com/v2/url?u=http-3A__tom.beiswenger-40emhartglass.com&d=DwICAg&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zzmJd9V-AOY-pLCA-v8cPy_mRSvZCZwNZBdUabWmOfQ&m=pgSIbZ4Mi95KHxAMq6g0jFLPpOaHCs-19-hia8aESC8&s=svxjjCUG-fywW54lNCj659CFhIrwp_wdlmd36gt7bE4&e=

> >
> > wrote:
> >
> > > This is an odd one, but might be related to running FM 12 in a
Windows
> 10
> > > environment.
> > >
> > > When I open an FM book for the first time and then try to save it 
> > > as
> PDF,
> > > FM goes non-responsive (normal) and the little rotating Adobe icon
> > appears
> > > at the lower right hand toolbar (not normal). A "phantom" pdf
document
> > > eventually appears, but so does a message, "There was an error
opening
> > this
> > > document. This file cannot be found."
> > >
> > > Distiller also appears in my quick start toolbar, but when I open 
> > > Distiller, the file shown is empty.
> > >
> > > I then close the phantom pdf document, go back to the FM book and
run
> > Save
> > > as PDF again. This time it works as expected: FM goes
non-responsive,
> > > Distiller opens (eventually) and a progress bar appears with
Distiller
> > > until the document is fully generated. The document -- real one 
> > > this
> time
> > > -- appears and all is good.
> > >
> > > I'm starting to get used to this new behavior, but sure would like
to
> > know
> > > if there is a fix for this annoyance.
> > > _______________________________________________
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