[Framers] Adobe "support?""

[Alan Litchfield]

Hi Tammy,

Relicensing Adobe Framemaker is a recurring nightmare for me because I 
have it installed on a MBP and travel a bit sometimes. On one occasion, 
it took some 8 hours to get it running again and several times I have 
requested an escalation of the help desk.

In the number of times I have needed to get the license reactivated, I 
have been told to variously reinstall FM, reinstall Windows, reformat 
the hard drive, etc. A few times, the tech has needed to access the 
computer using Teamviewer.

On the chat front, I have generally not had issues with getting people 
but that may be because my time zone is slightly more in sync with India.

To be honest, I get more contact s from Adobe trying to supersize me to TCS.

Good luck.

Alan

--
Dr Alan Litchfield
AlphaByte
PO Box 1941
Auckland, New Zealand 1140

On 6/06/18 08:48, tammyvb at spectrumwritingllc.com wrote:
> More like a leaking life raft in a tsunami. Trying to get help with license
> activation (yes, another licensing issue with Adobe - imagine that!) and
> after 25 minutes on hold w/ Chat, no one came to chat, and then evidently
> someone tried to connect and blam. . . got disconnected. Gave up on chat and
> called the support phone number. Minimum of 34 minutes on hold . . .
> ridiculous!!!
> 
> If anyone from Adobe is monitoring this list, want to try to understand the
> meaning of customer service and actually supporting your customers when help
> is needed????
> 
> Tammy Van Boening
> Principal/Owner
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1755
> 
> 
> 
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