[Framers] Windows Anti-virus prevents PDF generation in unique graphic setup

[Martinek, Carla]

Sharing a problem that has vexed us and our translation vendor for a few days now. We found the solution after much trial & error, so wanted to share this here in case someone else runs into it. We tested on two different systems just to be sure.

Operating System
Windows 10 / Windows 7 Ultimate

Applications
FrameMaker 2017, version: 14.0.4.511
Illustrator CC 2018, version 22.1 (64 bit)
Photoshop CC 2018, version 19.1.4
Distiller DC, Professional Version 18.11.20040281318

Conditions to reproduce the problem
The FrameMaker file contains a link to an .ai file. The linked .ai file contains a linked .psd file. The .psd file has a clipping mask in Illustrator, and part of the clipped image that is not visible extends past the artboard edge in the .ai file.
If Microsoft Security Essentials (Windows 7) or Windows Defender (Windows 10) real-time protection is turned on, the PostScript file will take much longer to print than if real-time protection was off. Not tested using other versions of Windows.
In the FrameMaker book that brought this to our attention, there were 127 pages and 31 linked .ai files that met the criteria above to reproduce the problem. Printing to a Postscript file took around 14 hours to complete. Once real-time file protection was turned off, printing to a PostScript file took around 5 minutes.

-Carla


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Carla Martinek
Translation Coordinator & Editor
ZEBRA TECHNOLOGIES CORPORATION

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3 Overlook Point
T: +1 847 793 5616  F: +1 847 353 2959
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