[Framers] Windows 10 updates disables FM printing

[Shmuel Wolfson]

A recent Windows 10 update broke the ability to make PDFs from 
FrameMaker. Is that what you were trying to do? The solutions is to 
revert back to Windows 10 version 1709. I think the other solution was 
to switch to CYMK. I'm not sure about the second option. I went with the 
1st option. I can't find the webpage where it said how to do this. Adobe 
is aware of the problem and working on it.

--
Shmuel Wolfson
Technical Writer
058-763-7133


On 27-May-18 7:53 PM, Ken Poshedly wrote:
> Here's something I didn't need to have happen on a Saturday night. And 
> I suspect the cause seems to be Windows 10 updates.
>
> Worked on some FM 10.0 files Saturday morning and all was well and was 
> able to print to my Samsung C1810W color laserjet printer.
>
> I knew Windows had downloaded updates the night before because I was 
> prompted to do a restart. I postponed the restart until I completed my 
> work. Sometime later in the day on Saturday when I was out cutting the 
> lawn, the automatic restart occurred and the Windows 10 updates 
> finished installing.
>
> Late that night when I tried to print in FrameMaker, I got a pop-up 
> with "FrameMaker" in the top left corner and the statement, "Cannot 
> print because the selected default printer is not compatible with 
> FrameMaker. (Cannot query escape 768.)" This also occurred when I 
> tried to print to the "Adobe" printer as well.
>
> By the way, it prints a Word file just fine. And NO, I did not diddle 
> with FM or do anything else today with it.
>
> After doing some online searching, I learned how to go back to the 
> previous Windows 10 "build" and now can print once more from FM.
>
> But now I'm paranoid about Windows 10 updates once more screwing with 
> my settings. I am aware that I can somehow install only the updates I 
> want but not others.
>
> So what gives and how to end this predicament? Details please.
>
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