[Framers] Windows 10 updates disables FM printing

[Shmuel Wolfson]

I found the webpages that discuss the problem with this search:
https://www.google.com/search?q=Cannot+query+escape+768

Here are some of the pages that give solutions:
https://forums.adobe.com/thread/2491654
https://forums.adobe.com/thread/2476727


--
Shmuel Wolfson
Technical Writer
058-763-7133


On 27-May-18 7:53 PM, Ken Poshedly wrote:
> Here's something I didn't need to have happen on a Saturday night. And 
> I suspect the cause seems to be Windows 10 updates.
>
> Worked on some FM 10.0 files Saturday morning and all was well and was 
> able to print to my Samsung C1810W color laserjet printer.
>
> I knew Windows had downloaded updates the night before because I was 
> prompted to do a restart. I postponed the restart until I completed my 
> work. Sometime later in the day on Saturday when I was out cutting the 
> lawn, the automatic restart occurred and the Windows 10 updates 
> finished installing.
>
> Late that night when I tried to print in FrameMaker, I got a pop-up 
> with "FrameMaker" in the top left corner and the statement, "Cannot 
> print because the selected default printer is not compatible with 
> FrameMaker. (Cannot query escape 768.)" This also occurred when I 
> tried to print to the "Adobe" printer as well.
>
> By the way, it prints a Word file just fine. And NO, I did not diddle 
> with FM or do anything else today with it.
>
> After doing some online searching, I learned how to go back to the 
> previous Windows 10 "build" and now can print once more from FM.
>
> But now I'm paranoid about Windows 10 updates once more screwing with 
> my settings. I am aware that I can somehow install only the updates I 
> want but not others.
>
> So what gives and how to end this predicament? Details please.
>
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