[Framers] FM 10 on a new computer.

[Peter Gold]

Sorry to hear of your bad experience, Bodvar. Good to hear that Adobe's
tech support agent did work hard to resolve the problems initially. Hoping
that if/when the expected failures occur, you'll get similar expert
assistance from Adobe.

I may not be the only one who's interested to hear of your experiences with
moving to Affinity products specific Adobe replacements.

Although I'm no longer doing tech writing professionally, I've been working
out methods, strategies, and workarounds for replacing FM's many features
with counterparts in InDesign. I take the position that rewiring one's
brain periodically is healthy. YMMV!


On Tue, Aug 10, 2021, 2:44 PM Böðvar Björgvinsson <bodvar at gmail.com> wrote:

> Hello all you great people!
>
> Sorry for the (Adobe) rant.
>
> Due to my laptop's old age I found myself needing a new pc, a desktop this
> time. All is well with everything but Adobe FM. I recently tried to install
> my FM12 which I had lost any info about, and got a categorical No Go from
> Adobe Support (contradiction in terms).
>
> However I managed to install my FM 10, legally bought with CD and all (for
> two computers but only one using it at a time) and got it set up and
> working OK. Only, when I tried to use it again, I got a message that it
> needs activation with Adobe. I ended up contacting Adobe online support who
> finally sent me an update and everything went well—for the time being.
>
> Now, some 10-15 days later I started FM10, only to find that it wanted
> activation with Adobe and I had 15 days until it would not be working at
> all. At first it said, no Internet. Then it said I was connected and I
> tried and I got the message that I had no internet connection and would
> have to try again (and some other variation and try again.
>
> The recommended webpage is of little or no help.
>
> So finally I contacted Adobe online support. It took them approx. 90
> minutes to figure it out. The product was too old for their databases. I
> gave the guy access to my PC and he started digging. Finally I had to
> uninstall and reinstall the FM upon which he sent me some kind of update
> (license key, probably) which he didn't manage to obey, and the same all
> over again. Then I remembered the update (TCS3) which he installed and then
> the other update and all went well. He told me he had given it a new
> license key (serial number) registered to my name. I hope for the best! And
> I really recommend those guys on the Adobe online support.
>
> But I think I am permanently giving up on Adobe. Nowadays they seem only to
> want your money. And a lot of it. Working now on probably my last FM
> project.
>
> Going for Affinity from now on, which seems fabulous software.
>
> That's all for now.
>
> Kind regards,
> Bodvar
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