[Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many of us feel the way we do....

[Blackmon, Ramona]

Dennis,

Yes, will you please post the FrameMaker manual you have for us to use as reference?

Ramona Blackmon


-----Original Message-----
From: Framers <framers-bounces+ramona.blackmon=fluke.com at lists.frameusers.com> On Behalf Of Dennis Hays
Sent: Wednesday, October 20, 2021 6:20 AM
To: framers at lists.frameusers.com
Subject: [EXTERNAL] Re: [Framers] Contents of Framers digest... Why so many of us feel the way we do....

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Way back in the dark ages, when FrameMaker was first ported to Windows, I worked with a FM staff member, Mercedes (still fondly remember her), to address bugs and issues. She sent me updates via overnight courier and these were multiple disk sets, calling for a fresh install. The reason I remember her name is because we talked almost daily and installation disks arrived weekly or more until the issue count dropped.

Of course, I don't expect this level of customer service anymore from any software publisher, but through the years I have had bits and pieces of exemplary support. On a contract to bring a trade book to press, I worked with Dov over the phone as to why illustrations with schematics wouldn't reproduce lines. and this from the printer's site in Michigan.
More recently, I worked with Adobe to resolve an issue where importing and converting a MS Word document crashed FrameMaker (MS Word Track Changes caused the problem - this was last year).

I am not happy with the subscription model as I believe it's an egregious affront to hold the software hostage when missing a subscription payment. From a business point of view, it's a cash flow solution, reducing the seasonal vagaries of software sales. But it's not customer-centric.  And this is a problem.

A while back, someone on this forum mentioned difficulty finding a FrameMaker manual. I have a 1241 page Adobe PDF version dated June 1,
2021 on the cover page. It's a 46MB file, but if anyone wants a copy, I'll post it where it can be downloaded.

Dennis Hays
Ex-Publisher of the now-extinct InFrame Magazine


Böðvar Björgvinsson wrote on 10/20/2021 7:54 AM:
> Dear Wim,
>
> I do think Adobe reads this list, at least from time to time. So it is
> IMNSHO essential that we discuss, not only the day-to-day problems we
> are facing in our tasks with FM but also its pros and cons. I for one
> welcome the discussion of the attitude that Adobe seems to show
> regarding development, pricing, etc. of FrameMaker. I am of the view
> that Adobe is
> (intentionally?) making it less of a competitor to InDesign by
> refusing to add features that ID has and we have asked for to be added
> to FM. If they did, and if they would enable you freely to add spell
> checker and hyphenation for your language of choice, FM would be the
> absolutely best tool for writing, editing, publishing any kind of
> literature. Then even I would pay for upgrades. Until then I am not
> upgrading. I can do with older versions quite easily.
>
> Kind regards,
> Bodvar Bjorgvinsson (retired)
> Iceland.
>
>

--
DENNIS
Hays
Quantum Mechanic
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+1 518.779.2322
Dennis.Hays at haysdesign.com
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