[Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many of us feel the way we do....

[Reng Winfried]

Hi,

You can download the FrameMaker help as PDF from the Adobe website:
https://helpx.adobe.com/framemaker/help/help-resources.html

Best regards

Winfried

-----Original Message-----
From: Framers <framers-bounces+w.reng=carecom-solutions.com at lists.frameusers.com> On Behalf Of Blackmon, Ramona
Sent: Wednesday, October 20, 2021 4:00 PM
To: An email list for people using Adobe FrameMaker software. <framers at lists.frameusers.com>
Subject: Re: [Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many of us feel the way we do....

Dennis,

Yes, will you please post the FrameMaker manual you have for us to use as reference?

Ramona Blackmon


-----Original Message-----
From: Framers <framers-bounces+ramona.blackmon=fluke.com at lists.frameusers.com> On Behalf Of Dennis Hays
Sent: Wednesday, October 20, 2021 6:20 AM
To: framers at lists.frameusers.com
Subject: [EXTERNAL] Re: [Framers] Contents of Framers digest... Why so many of us feel the way we do....

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Way back in the dark ages, when FrameMaker was first ported to Windows, I worked with a FM staff member, Mercedes (still fondly remember her), to address bugs and issues. She sent me updates via overnight courier and these were multiple disk sets, calling for a fresh install. The reason I remember her name is because we talked almost daily and installation disks arrived weekly or more until the issue count dropped.

Of course, I don't expect this level of customer service anymore from any software publisher, but through the years I have had bits and pieces of exemplary support. On a contract to bring a trade book to press, I worked with Dov over the phone as to why illustrations with schematics wouldn't reproduce lines. and this from the printer's site in Michigan.
More recently, I worked with Adobe to resolve an issue where importing and converting a MS Word document crashed FrameMaker (MS Word Track Changes caused the problem - this was last year).

I am not happy with the subscription model as I believe it's an egregious affront to hold the software hostage when missing a subscription payment. From a business point of view, it's a cash flow solution, reducing the seasonal vagaries of software sales. But it's not customer-centric.  And this is a problem.

A while back, someone on this forum mentioned difficulty finding a FrameMaker manual. I have a 1241 page Adobe PDF version dated June 1,
2021 on the cover page. It's a 46MB file, but if anyone wants a copy, I'll post it where it can be downloaded.

Dennis Hays
Ex-Publisher of the now-extinct InFrame Magazine