[Framers] [EXTERNAL] Re: Contents of Framers digest... Why so many of us feel the way we do....

[Lin Sims]

That PDF is useful but also a real pain, because it takes forever to open
and searching also takes a while. This is weird, because the manual for
2019 is a similar size but opens and searches quickly on the same machine.
I even tried to save it as optimized without any improvement.

On Wed, Oct 20, 2021 at 10:18 AM Reng Winfried <w.reng at carecom-solutions.com>
wrote:

> Hi,
>
> You can download the FrameMaker help as PDF from the Adobe website:
> https://helpx.adobe.com/framemaker/help/help-resources.html
>
> Best regards
>
> Winfried
>
> -----Original Message-----
> From: Framers <framers-bounces+w.reng=
> carecom-solutions.com at lists.frameusers.com> On Behalf Of Blackmon, Ramona
> Sent: Wednesday, October 20, 2021 4:00 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers at lists.frameusers.com>
> Subject: Re: [Framers] [EXTERNAL] Re: Contents of Framers digest... Why so
> many of us feel the way we do....
>
> Dennis,
>
> Yes, will you please post the FrameMaker manual you have for us to use as
> reference?
>
> Ramona Blackmon
>
>
> -----Original Message-----
> From: Framers <framers-bounces+ramona.blackmon=
> fluke.com at lists.frameusers.com> On Behalf Of Dennis Hays
> Sent: Wednesday, October 20, 2021 6:20 AM
> To: framers at lists.frameusers.com
> Subject: [EXTERNAL] Re: [Framers] Contents of Framers digest... Why so
> many of us feel the way we do....
>
> CAUTION: This email originated from outside of the organization. Do not
> click links or open attachments unless you recognize the sender and know
> the content is safe.
>
>
>
> Way back in the dark ages, when FrameMaker was first ported to Windows, I
> worked with a FM staff member, Mercedes (still fondly remember her), to
> address bugs and issues. She sent me updates via overnight courier and
> these were multiple disk sets, calling for a fresh install. The reason I
> remember her name is because we talked almost daily and installation disks
> arrived weekly or more until the issue count dropped.
>
> Of course, I don't expect this level of customer service anymore from any
> software publisher, but through the years I have had bits and pieces of
> exemplary support. On a contract to bring a trade book to press, I worked
> with Dov over the phone as to why illustrations with schematics wouldn't
> reproduce lines. and this from the printer's site in Michigan.
> More recently, I worked with Adobe to resolve an issue where importing and
> converting a MS Word document crashed FrameMaker (MS Word Track Changes
> caused the problem - this was last year).
>
> I am not happy with the subscription model as I believe it's an egregious
> affront to hold the software hostage when missing a subscription payment.
> From a business point of view, it's a cash flow solution, reducing the
> seasonal vagaries of software sales. But it's not customer-centric.  And
> this is a problem.
>
> A while back, someone on this forum mentioned difficulty finding a
> FrameMaker manual. I have a 1241 page Adobe PDF version dated June 1,
> 2021 on the cover page. It's a 46MB file, but if anyone wants a copy, I'll
> post it where it can be downloaded.
>
> Dennis Hays
> Ex-Publisher of the now-extinct InFrame Magazine
>
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-- 
Lin Sims