[Framers] activation dialog for old Adobe software

[Peter Gold]

"Escalate" is the  magic word to remember and employ early-on whenever
dealing with corporate tech-support and customer-service resistance.

When I did Ashton-Tate dBASE tech support around 1987, a customer wanted
the legal department to rewrite the product license because it was going to
expire in 50 years. We techs were sure the product would disappear before
then. There are about ten license years left. :) Some customers may still
be using that vintage software, but the company's been gone awhile. Go
figure.

On Tue, Jun 14, 2022, 7:06 PM Robert Lauriston <robert at lauriston.com> wrote:

> I finally got around to contacting Adobe about this. Couldn't find a phone
> number so used chat. After I stumped the bot it connected me to an agent.
>
> Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform
> > you that software is no longer distributed by
> > Adobe. We no longer have the software bits and it’s been decommissioned.
> > It happened because our aging activation
> > servers for Creative Suite products had to be retired.
> >
> > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this
> > is a great time to consider moving With the
> > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the
> > next year and a free credit of 90 days on your
> > subscription. You will be paying 119.88 USD$$ approx. for the complete
> > year instead of the standard price of180 USD$$
> > with 3 free months too worth 29.97US$ (which is just half the price) .
> How
> > does that sound to you? Basically you'll be
> > getting discounted prices and also will be paying for 12 months and will
> > get 15 months. Would you like to buy this offer
> > plan? You can choose this plan in two types : 1- Annual plan paid monthly
> > with 3 free months. 2- Annual plan paid
> > upfront with 3 free months.The plan has number of benefits as they never
> > get out of support, support 24/7, Mac never
> > stops supporting these apps as it gets modifies along with the Mac
> updates
> > which was not available in older 10 years
> > old Adobe apps.
> >
> > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license.
> > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from
> > working.
> >
> > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already
> in
> > your system it will work otherwise you want to
> > use newly downloading and installing so it will not work because you are
> > working new operating system. and it was end
> > of life product.
> >
> > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10.
> > Something installed Acrobat DC and it disabled
> > Acrobat 8.
> >
> > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not
> > activated.
> >
> > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the
> > product you sold me.
> >
> > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I
> > am escalating your issue to our senior
> > department they will get back to you within 24 to 48 hours via new
> Acrobat
> > 10 serial number for one time exception
> > because you are our valuable customer.
> >
> > You (6/13/22, 4:54:51 PM PDT): Great, thanks.
> >
>
> Seems weird that they have a special department for old people, but they
> sent me a download link and license for Acrobat X so I'm in good shape.
>
> On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston <robert at lauriston.com>
> wrote:
>
> > Not true. It was working fine on this PC for four years. That's no excuse
> > for invalidating the license anyway.
> >
> > On Thu, Nov 11, 2021, 2:05 PM Lin Sims <ljsims.ml at gmail.com> wrote:
> >
> >> ... the
> >> software won't work on new hardware/software.
> >>
> >> If you need to create PDFs, forms, have shared reviews, etc., you'll
> >> either
> >> have to subscribe to Acrobat or find another product.
> >>
> >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston <robert at lauriston.com>
> >> wrote:
> >>
> >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as
> >> > for FrameMaker.
> >> >
> >> > I've had this on my Windows 7 (now 10) system for four years without
> >> > trouble. A few weeks ago I installed Acrobat Reader because some
> >> > downloaded PDFs are not compatible. Today I got an activation dialog
> >> > that seems to be unable to connect to the expected server. The phone
> >> > number provided as an alternative (866 772 3623) seems to be dead.
> >> >
> >> > How do I deal with this?
> >> > _______________________________________________
> >> >
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> >>
> >>
> >> --
> >> Lin Sims
> >> _______________________________________________
> >>
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> >>
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> >>
> >
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