FrameMaker 9 Crashing

[Jeff Coatsworth]

With a 64 bit Win7 system, I'd be looking at adding more RAM to start with. 4GB is pretty small on a Win7 system. Secondly, I'd be sending the crash logs to Adobe and talking with Support. They might have some suggestions.

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From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Joseph Lorenzini
Sent: Thursday, June 02, 2011 11:17 AM
To: FrameMaker Forum
Subject: FrameMaker 9 Crashing

Hi all,

In the last week, I started experiencing intermittent crashes of FrameMaker 9. I have not noticed any particular pattern of actions that seems to cause the crash. I will have FrameMaker open for some period of time and then it crashes. The last crashed happened as I was fixing a broken cross ref that linked to a heading in another file. FM crashed as I was fixing the link in the cross ref dialog box. Not sure if that's related. Also, the crash reports have different internal error codes so it seems doubtful that its the exact same issue but its not like I can decipher what those are trying to say anyway so who knows :). Please note that I ran FrameMaker 9 without a problem on Windows XP SP3. I recently upgraded to Windows 7 and have been successfully using FM9 for about a month and a half since then.

I can of course forward the crash reports if someone thinks that would be helpful for diagnosing the problem. I am tempted to just uninstall FrameMaker completely and then delete the left over data in the user directories. Though since I have TCS 2.0 maybe I should delete the whole thing and reinstall that but what a pain. That takes forever to install!!

Here are my specs:
Technical Communication 2.0
FrameMaker 9.0p255
Windows 7 Enterprise, 64-bit
4 GB of RAM
Intel Core 2 Duo

Any help would be appreciated.

Thanks,
Joseph Lorenzini
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