Windows 7 compatilbility for FrameMaker 8

[Alison Craig]

I had difficulties with installing Frame 9 (not 8) on a Windows 7 machine and after several failures was given advice from the list to copy the DVD contents onto the system and install without using the DVD drive. This KB article is for Frame 9, but Item 6 tells you how to copy the DVD content onto the system, http://kb2.adobe.com/cps/406/kb406891.html.

Maybe it will help.

Alison

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Menahem Rosen
Sent: Tuesday, March 06, 2012 9:16 AM
To: framers at lists.frameusers.com
Subject: Windows 7 compatilbility for FrameMaker 8

Three people on my team are currently using FM8. When IT upgraded our computers to Windows 7 (from XP), they were able to re-install Frame 8 and TC 1 without a problem. Now I have a new writer who has been unsuccessful at installing Frame 8 (on a new 32-bit Win 7 PC) using the installation disks we have. (The intention was to set him up with a 30-day trial while we order a license.) Each time, the installation proceeds...until it "rolls back" and uninstalls. You don't even get a chance to enter a serial number or install it as a trial.

The IT people simply reply that FM8 is not compatible with Win7. Can anyone explain why it installed and works on three computers and not on others?

My plan was to purchase a new license (Frame 10, of course) and then downgrade it to Frame 8, rather than spend thousands to upgrade everyone to 10, with limited added value for us. I wanted to do the same (downgrade FM) with TCS. Now, I don't know what to do.

There are several posts on this list that verify that FM8 works on Win7 platforms. Advice, anyone?



Menahem





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