FrameMaker 10 does not start ("licensing expired")

[William W. Saylor, PE]

Shlomo,

 

               Thank you for the suggestion about using a trial FM11 as a
temporary(?) solution. I have an immediate need to get two installs running
and will attempt. If Adobe was serious about FM then existing FM10 users
would get a no-cost upgrade to FM11.

Bill

 

From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Shlomo Perets
Sent: Tuesday, January 01, 2013 11:59 AM
To: Scott Prentice
Cc: Shlomo Perets; framers at lists.frameusers.com
Subject: Re: FrameMaker 10 does not start ("licensing expired")

 

Scott Prentice wrote:




I'm seeing this problem as well.

Unfortunately, I don't think this will be something that can be resolved by
Adobe fixing something in their licensing services. Before starting FM10
this morning, I disconnected from the Internet to test whether this is a
local issue or from phoning home. Since I got this message (and FM10 won't
start) with no Internet connection, it seems like a local application issue.
I'm thinking that they will need to deliver a patch for FM10 to fix this.
Hopefully we'll hear from someone on this soon.

Happy New Year!

...scott


Thanks for your additional insight, Scott!  Seems logical. Those who need to
use FM10 until a patch is available (if indeed needed) can install FM11 as a
trial version, and save as FM10 when FM10 can be used again.

When various FM10 bugs were discussed in the list a while back, FM11 was
mentioned as the patch for FM9/10 (for a fee), but that's a different story
;-)

[ Two years ago or so I encountered the "licensing expired" problem when
installing TCS2 on a new computer. The only real fix then, after spending
many chat/phone hours with all kinds of "solution" attempts, was to get a
new serial number from Adobe's representatives in Israel at the time. The
old serial number was absolutely valid on the previous computer or when
tested in other computers with de-activation. ]

Shlomo




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