Keyboard shortcuts causing crash on FM appserver installation

[Jeff Coatsworth]

Not sure you'll get much help with this one as I'm pretty sure FM isn't supported on a W2K8 server...

From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Mike Thorn
Sent: July-22-13 10:46 AM
To: framers at lists.frameusers.com
Subject: Keyboard shortcuts causing crash on FM appserver installation

Hi, all.

A new FrameMaker 11 installation on a Citrix application server crashes instantly when I press F8 or F9, as well as the alternate Ctrl+8/Ctrl+9 shortcuts. It's the regular FrameMaker "serious problem" message, showing internal error codes 11024, 23327044, 26070837.

OS: Windows Server 2008 R2 Standard
FM: 11.0.2.384

Frame 9 on the same appserver never had a shortcut problem, and FM 11 on my Windows 7 laptop is fine.

Any clues?

Thanks,
Mike
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