FrameMaker file deletion bug

[grant at hedgewizard.net]

FWIW, we have just started seeing this behavior as well.
Running Frame 9 remotely through a Citrix Desktop, working on files that are
stored on a separate remote server.
Files (both main and backup) disappear from the directory.
Appears to happen when the book is regenerated.

In 20+ years of working with FM, I have never seen this problem before.

Grant Hogarth


> On August 29, 2013 at 4:44 PM Eugene Ingram Jr <ingram at usa.net> wrote:
> 
>  The publications department where I work has experienced a persistent file
> deletion bug using Adobe FrameMaker 9 (version 9.0p255) for the past few
> months. The bug only occurs when opening FrameMaker books from the network
> share drive in Windows 7. This network share drive appears identical to a
> local drive. When copying FrameMaker projects to the local hard-drive the
> problem does not occur. However, it's essential to work off the network share
> drive so that other writers see FrameMaker locked files and do not work on
> those files simultaneously.
> 
>  Steps to reproduce issue follow.
> 
>  Scenario #1:
>     1. Open a FrameMaker book file (where the book and associated FM files are
> contained in a file folder) on the network share drive.
>     2. Generate a TOC.
> 
>      > > Result: Files in book randomly disappear from FrameMaker project
>      > > folder. After restoring the files and running the TOC again, files
>      > > randomly vanish again. I use the phrase "randomly vanish" because
>      > > which files vanish is unpredictable and constantly changing every
>      > > time the TOC is generated.
> > 
> >  >  Scenario #2:
>     1. Open a FrameMaker book file (where the book and associated FM files are
> contained in a file folder) on the network share drive.
>     2. Highlight all the files in the book.
>     3. Select View > Hide Conditional Text Indicators.
> 
>      > > Result: Similar to Scenario #1.
> > 
> >  >  Scenario #3:
>     1. Open a FrameMaker book file (where the book and associated FM files are
> contained in a file folder) on the network share drive.
>     2. Highlight all the files in the book.
>     3. Select Format > Document > Change Bars.
>     4. Modify any setting(s) within the Change Bars Properties dialog box.
>     5. Click Set.
> 
>      > > Result: Similar to Scenario #1.
> > 
> >  >  My theory is that a bug in FrameMaker while using operations on multiple
> >  > files (a common denominator in Scenarios 1-3) is causing the files to get
> >  > deleted on the network drive. Although the network folder looks identical
> >  > in Windows 7, each file operation is going over the network instead of
> >  > directly to files on the local hard-drive.
> 
>  Is there a network version of FrameMaker? The reason the company doesn't have
> a network version, if such a version exists, is because each writer has a
> licensed FrameMaker copy on their local machine. FrameMaker interacts with
> network folders as if these folders were local folders. However, all operating
> system file operations are going over the network instead of going to the
> local drive. The network must therefore emulate the local drive. Is there a
> network version of FrameMaker that addresses this dynamic, or is the version
> sold for individual users supposed to operate on both local and network
> drives? If the latter is the case, then this could be a bug.
> 
>  Again, we need to work off the network because if multiple writers are
> working on separate features within a single book, the only method of avoiding
> collisions between writers is through the FrameMaker file locking feature. By
> copying files from the network to a local drive, making changes, and then
> copying the files back to the network, there is a danger of over-writing
> another writer's work. I can personally get away with copying down files
> because I'm assigned to an entire book, but that is not always the case.
> 
>  Has anyone else experienced this issue? If so, please share your workaround.
> 
>  Thanks,
>  Eugene
> 
> 
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