FW: Changing conditional text settings crashes Frame

[Zimmerman, Gary]

Hi Anita,

I lurk-and-skim the FM list.  Run into this a LOT.


What it means - I think - is that you have something conditionalized "funny".  For example, there is an errant paragraph mark/pilcrow that's hidden normally but conditionalized.  When you turn on or off the conditions in this case, you might be creating an invalid document or something else FM chokes on.  I also notice it happens a lot when something conditionalized is at the very end of a file or a structure, so likely some important binary formatting or other info is being conditionalized in or out, and FM freaks out when it's gone.

Turn on all the text symbols.  First skim through to see if there are any errant para marks or structures (if you're doing structured FM) that are conditionalized all by themselves.  Delete them.

Next try a mif wash - save as .mif, open .mif, then save back to .fm format.  When you are in the .mif file you can turn on all the conditions before you save as .fm.

Then use the Edit Conditional Text dialog box which (in FM 10, anyway) lists all the places in the file that share a particular condition.  Use the GoTo button to go to each of them and see what's there.

If there are any unused conditions in the file, use the conditional text dialog to delete them and delete any text associated with them. (If it's invisible, you don't care about it, but beware, sometimes this creates a file that Will Not Open - so make a backup before you try!)

Good luck!

This has been a problem with FM at least since 7, and it still happens to us in 10.  I wish they would make the feature more robust.

-- garyZ


Gutierrez, Anita
Sent: Monday, January 13, 2014 10:24 AM
To: framers at lists.frameusers.com<mailto:framers at lists.frameusers.com>
Subject: Changing conditional text settings crashes Frame

Hi Framers,

Frame 10.0.2.419 / Win 7 Enterprise SP1 / I'm on the digest list so please copy me on any responses.

I have a file that consistently crashes Frame when I change its conditional text settings.  Here's the sequence. The file uses two conditions, which I'll call Condition1 and Condition2.

1. Open the file and select Special > Conditional Text > Show/Hide Conditional Text.
2. Change anything in the window except to hide Condition1.
3. Click Apply.  Boom! (Internal error 10024, 5989862, 5990284, 4795407.)  This is very repeatable with this one file.  (And yes, I've sent the error log to the fmerror@ adobe group.)

Of note:

*  If I hide Condition1 (assuming it's showing), I don't get the crash.  All other changes in the Show/Hide window cause the crash.

*  I tried closing the file and clicking it in the context of the book.  Selecting View > Show/Hide Conditional Text and applying changes still causes the crash.

*  I asked a couple of colleagues to test the above steps on their machines and they also got the crash.  (One's on Frame 10.0.0.388, the other same as me, 10.0.2.419.)

*  I can change condition settings for other files, including other files in the same book, through the UI without crashing.

*  I can use a FrameScript to set the doc's ShowCondIndicators and CondFmt.CondFmtIsShown as needed.  This is my work-around for the time being.
*  I can save the file to MIF, open as text and change <CState CHidden> to <CState CShown> for my two conditions. When I re-open in Frame, the conditions are showing, with condition indicators on. (Anyone know the MIF equivalent of "don't Show Condition Indicators"?  I searched for "cond" and "condition" and didn't find anything recognizable as such.)

Possibly also of note:

*  Last week when this started happening, I tried a reboot (in the absence of other ideas).  When my machine came back up, it blue-screened-so there may be a systemic issue not related to Frame.  However since my colleagues were able to reproduce the problem, environment issues are not the sole cause.

Have any of you seen something similar to this before? Or have any ideas about how to un-corrupt the file?

Thanks-
Anita


Anita Maria Gutierrez
Curriculum Developer
Sage Construction and Real Estate
Sage Software

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